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There is a confusing referral process

Posted By firezm57

"There is a confusing referral process"

About: Sandyford Clinic

(as a friend),

What was good was there was a helpful clinical within the gender service.

What could be better is the system to navigate through the referral system is quite confusing. It's hard to work out which team you are on and how to get referred through to the counselling service.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 12/02/2024 at 14:01
Published on Care Opinion at 14:01

picture of Nicole McInally

Dear Firezm57

Thank you for the feedback and that you found the clinician in the service helpful. We are very sorry to hear about the problems you had when referring to our counselling service. We are grateful for your comments and take feedback seriously to improve the patient experience. We would be keen to understand the issues you encountered. Would you be able to contact my colleagues at the Sandyford, and ask for either Chris or Jennifer? The contact number is: 0141 211 8179.

Many thanks

Nicole

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