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"Patient, kind, funny and super helpful"

About: Queen Margaret Hospital / Ophthalmology

(as the patient),

I have had 2 eye cysts on both eyelids for a few months and my recent visit was to remove them at Queen Margaret Hospital in Dunfermline.

I wasn’t too fond of the idea of having 2 anaesthetic injections into both of my eyelids, all I could feel was a small sting at the start and end as it was very quick so the overall experience was not bad at all just slightly uncomfortable.

Both of the nurses were lovely! Patient, kind, funny and super helpful, they were very encouraging and keen on keeping a positive atmosphere. I would highly recommend them!

I was sent away with leaflets of information and support along with guides of how to massage and general tips to prevent in the future. I’m very thankful for their help! I could not give or find reason for any bad feedback! Extremely pleased of how my visit went and grateful for them both! 

The only matter I would say could have been better is one that is a large factor over the whole of the UK, the very long timescales for the waiting lists you need wait for to get the appointment for treatment. No further negatives, great service :) 

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Responses

Response from Pamela Harley, Charge Nurse, Ophthalmology Outpatients Queen Margaret Hospital, NHS Fife 2 months ago
Pamela Harley
Charge Nurse, Ophthalmology Outpatients Queen Margaret Hospital,
NHS Fife
Submitted on 08/02/2024 at 11:23
Published on Care Opinion at 11:49


Dear Grace7,

Thanks for sharing your recent experience - I am glad your removal of cyst was not as daunting as you anticipated and the staff made you feel at ease in a friendly environment.

I am sorry about the large waiting times - we are very aware and try our best to inform all patients of our current waiting times and are trying our best to do whatever we can to reduce the length of wait.

I will share your positive feedback with the staff who will be delighted to hear.

Kind regards

Pamela Harley

Charge Nurse - eye outpatients

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