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"Rude and arrogant surgeon at clinic visit"

About: Chesterfield Royal Hospital / Maxillo-Facial surgery

(as the patient),

After waiting 9 long months for my appointment, the surgeon literally laughed at me and told me I'm one of those people who worry about being ill.

I'd had very strange white patches in my mouth for over 11 months and the surgeon looked at me and laughed. They said they can bet with 40 years experience I was fine and discharged me. The surgeon was rude, arrogant and extremely unprofessional.

I had to wait for a long time and I had been poorly and wanted reassurance and checks to make sure there was nothing sinister. Not to be made to feel like and idiot and laughed at and that I was wasting their time.

I will never recommend this surgeon or Chesterfield after seeing this extremely rude person.

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Responses

Response from Sam Wain, Senior Matron, Surgical Division, Head and Neck & Day Surgery Care Unit, Chesterfield Royal Hospital NHS Foundation Trust 2 months ago
Sam Wain
Senior Matron, Surgical Division, Head and Neck & Day Surgery Care Unit,
Chesterfield Royal Hospital NHS Foundation Trust
Submitted on 07/02/2024 at 12:13
Published on Care Opinion at 12:24


picture of Sam Wain

Thank you for your feedback, we value your opinion. We apologise you did not have a positive experience in Max Fac Clinic when you attended your appointment. We would like to look into what happened and answer your query, to do this, we would require more information. If you would like to talk to us about this and discuss, please send your details to the patient liaison Service at the trust who will forward your concerns to us to investigate further.

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