This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Mental health support"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency

(as the patient),

After getting a diagnosis and starting my ADHD medication, all was going well. Unfortunately the medication started to make me very suicidal so I called up my mental health practitioner who advised me to stop taking them immediately and go to a&e for mental health crisis support.

I took the rest of the day off work and got on 2 buses to get to a&e. The wait wasn’t long which was great. However when I got seen, I realised that one of the people who would be doing this appointment (me still being unsure to what it entailed) was someone that I knew. The other was a staff member who I had previously put a complaint in about.

Already being at my lowest point, this startled me and I had to put a guard up. They did say I could wait 3+ hours for someone else but it wasn’t said like an option. It was very passive aggressive, like the rest of the appointment. I felt continuously belittled, with them saying that I was contradicting myself when I explained some of the issues I was facing. It made me feel stupid and small. It was already bad enough that I had to share my deepest darkest thoughts with someone who I knew, that was very different from myself.

At one point they’d mentioned the crisis line, to which I explained I didn’t have a great previous experience with, which lead to them bickering with me about the strain on the NHS (making me feel bad for explaining that the person on the crisis line actually made feel worse, like that was my fault?).

It’s been 2 days since that appointment and I’ve not been the same since. I’m very close to giving up with help. I left work that day feeling good that someone would see me and speak to me and make me feel okay or at least explain why I was feeling the way I was. Instead it was an interrogation which made me feel small and completely helpless. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Justina Ritchie, Lead Nurse CMHN, Mental Health, NHS Dumfries and Galloway 2 months ago
Justina Ritchie
Lead Nurse CMHN, Mental Health,
NHS Dumfries and Galloway

Lead Nurse & Professional Manager CMHNT

Submitted on 07/02/2024 at 11:54
Published on Care Opinion at 11:54


picture of Justina Ritchie

Dear Mdee145

I am very sorry that you feel that you have had a poor experience with our Crisis Service and that it has left you feeling this way. It would be helpful for us to find out more about your specific concerns so that this can be directed to the most appropriate person. I would appreciate if you could email our Lead Nurse directly on jena.davies@nhs.scot who will be able to discuss your concerns in more detail with you.

Thank you.
Kind regards

Justina Ritchie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k