"Warm smile and reassuring demeanor"

I wanted to express my gratitude towards a wonderful member of the photography department at the Dental Hospital on Sauchiehall Street.

I was feeling quite nervous and overwhelmed with all the information being presented to me. Kirstie made me feel incredibly welcomed, with her warm smile and reassuring demeanor. She took the time to thoroughly explain everything that would happen during my appointment, which I greatly appreciated.

I mentioned to Kirstie that I have autism and was feeling anxious about the plastic equipment. She kindly allowed me to hold the equipment to familiarize myself with it, which eased my nerves. Additionally, she showed me photos on the wall to help me visualize the procedure, which was incredibly helpful. Throughout the appointment, Kirstie exhibited exceptional patience and empathy. We established a great rapport, and she consistently checked in with me to ensure I was comfortable at every stage. I truly believe Kirstie deserves recognition for her outstanding care and kindness. I sincerely hope that Kirstie will be there when I return for future appointments. Thank you, Kirstie, for your exceptional patience and kindness.