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Very informative and pleasant

Posted By Abcdefghijk4

"Very informative and pleasant"

About: Central Vaccination Service - Perth & Kinross

(as the patient),

Had a very informative and pleasant travel risk assessment with a nurse today. She was very professional and friendly. Excellent experience. It's the admin and delays from the booking service lets the overall experience down. Communication was poor and caused unnecessary stress that the vaccine was so close to our trip date despite giving the requested 3-month notice on the request. However, the nurse and the centre reception staff were excellent. 

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Responses

Response from Katy Vickers, NHS Tayside 2 months ago
Katy Vickers
NHS Tayside

Submitted on 05/02/2024 at 10:08
Published on Care Opinion at 10:08

Thank you for providing this valuable feedback. I am sorry to hear that there was stress caused by delays and communication. I will share your feedback, which will assist us in looking at areas for improvement.

I am really pleased to hear that your experience within the clinic was positive.

Many thanks

Katy (SCN)

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