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"Cardiology care"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a relative),

My father in law recently had an NSTEMI and was treated in the GJNH, he was taken for an angiogram in the cardiac day unit. The care he received was fantastic. Communication was excellent and everyone we met were so kind and compassionate. We were fully informed at all times. The nurse looking after him, Nochi (sorry for spelling) was excellent. She had a lovely pleasant bedside manner and was providing regular updates and checks. The male HCSW (sorry didn’t catch name) who told us he had only just started was also a credit to the team. He provided care in such an upbeat and friendly manner. Finally, Dr Robertson who performed the procedure was excellent, he reassured us and was very informative about the procedure. He put my father in law at ease and provided great person centred care. A massive thank you to everyone in CDU, what a fantastic unit with kind, caring and approachable staff. 

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 2 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 05/02/2024 at 14:55
Published on Care Opinion at 14:55


Dear Reassuredmother,

Thank you for taking the time to provide us with your feedback.

We are delighted with your kind comments and shall ensure we pass this to the team that cared for your father-in-law.

Our staff strive to provide professional and patient centered care and we are sure your feedback will be greatly appreciated.

We thank you again for the kind feedback.

Kind regards

Andrea

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