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Care Opinion

Transferred from a ward to a treatment room

Posted By februaryjy37

"Transferred from a ward to a treatment room"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a service user),

I have been decanted out a single room and bed in a ward, was told there was a bed available on another ward.

Turns out that wasn't true. The ward does not have a bed and I’m receiving clinical treatment in a waiting room.

I should not have been transferred until a bed was available. Totally undignified care.

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Responses

Response from Marie Austin, Lead Nurse, Unscheduled Care, NHS Greater Glasgow and Clyde 3 months ago
Marie Austin
Lead Nurse, Unscheduled Care,
NHS Greater Glasgow and Clyde

Submitted on 07/02/2024 at 15:55
Published on Care Opinion at 16:26

Dear februaryjy37

I am sorry to hear about your experience when transferred from the Acute Receiving Unit.

I would be keen to discuss this further with you.

Would it be possible to provide contact details to my email address marie.austin@ggc.scot.nhs.uk and I will contact you directly.

Kind regards

Marie Austin

Lead Nurse

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