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Phoning to find out about blood test results

Posted By paprikade98

"Phoning to find out about blood test results"

About: Barton House Group Practice

(as the patient),

I phoned the reception. I feel quite happy when this man, I believe his name is Stefan, picks up the phone who is always very polite and friendly.

He seems to know how to communicate with people who phone for appointments or for results and has an understanding of people's mental health as he seems to be very helpful over the phone. Emel was also one of the very polite ones too.

However, there have been several occasions where others pick up and are quite rude and not understanding of the situation at all.

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 3 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 06/02/2024 at 09:56
Published on Care Opinion at 09:56

Thank you for taking the time to share your feedback with us. We are delighted to hear that your interactions with Stefan and Emel were positive and that they provided you with polite and friendly service. It's wonderful to know that they were able to effectively communicate and assist you with your appointments and results, demonstrating an understanding of your needs, including those related to mental health.

We apologize for any instances where you encountered rudeness or a lack of understanding from other members of our reception team. Providing exceptional service to all our patients is our top priority, and we will address your concerns with our team to ensure consistent and respectful communication with every interaction.

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