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"Kindness from all staff"

About: Inverclyde Royal Hospital / Gynaecology

(as the patient),

I recently had a MVA due to a missed miscarriage and had to attend IRH-gynaecology day unit for the procedure. All staff me and my husband came across were so unbelievably nice. To the receptionist, to Dr Platten who performed the procedure. She took the time to ease my anxiety, explain the procedure and during the procedure checked on me to ensure I was okay. The staff nurse me and my husband met during this left a lasting impression on us as she made us feel very at ease and was so nice and is a credit to her job. She continued to reassure us during and after the procedure, made me a cup of tea with some biscuits after and took time to have a chat with us to get to know me and my husband. She is a credit to the profession and wish that all nurses were like her. 

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 3 months ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 02/02/2024 at 16:23
Published on Care Opinion at 16:23


picture of Nikki Harvey

Dear yankeert67

Thank you so much for spending the time to offer your feedback during a very difficult and emotional time.

I am so sorry for your loss, but I am glad you felt well looked after by Dr Platten, our receptionist and nursing staff.

I will be sure to share this with the IRH team.

If you need additional support the below is a good website:

www.miscarriageassociation.org.uk

I wish you and your husband a gentle recovery.

Kind regards,

Nikki Harvey

Interim Lead Nurse Gynaecology/ACS

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