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Care Opinion

Poor communication and bedside manner............

Posted By Aunt Sally

"Poor communication and bedside manner............"

About: Royal Devon & Exeter Hospital (Wonford) / Radiology

(as a service user),

The receptionist was nice and helpful and told me about free parking (that was the best part of the day!)

In Yarty ward I found the nurses unfriendly and not helpful or reassuring at all. In Interventional radiology, the surgeon asked if I was having 1,2 or 3 Hickman lines fitted and queried the side it was to be fitted- they seemed to think that I would know, as they didn't! 

George, one of the nurses, helped me and was lovely the whole way through my ordeal- he stayed all the way through. 

The communication between Exeter and Barnstaple hospital did not seem connected, as Exeter did not know I was having Chemo, and booked me in for a hickman line on the same day as my chemo appt at Barnstaple. Nobody communicated re: my blood thinning medication until I actually asked about it

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 12/02/2024 at 12:55
Published on Care Opinion at 12:55

picture of Lisa Townsend

Dear Aunt Sally

Thank you for your feedback. I am sorry to hear that you didn’t have a positive experience whilst you were on Yarty ward and that the communication between Barnstaple and Exeter was poor on this occasion, this is not what we would wish for. I have shared your feedback with the ward manager and cancer services team who can use this for learning.

I have also asked that your feedback is shared with George and the reception team, who I am sure will appreciate your kind words.

Once again, thank you for taking the time to share your feedback.

Kind regards

Lisa

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