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"Failures in end-of-life care"

About: Queen Elizabeth University Hospital Glasgow / Hyper Acute Stroke Unit (Ward 62) Queen Elizabeth University Hospital Glasgow / Intensive Care Unit (ICU)

(as a relative),

I feel totally traumatised as do my family due to the complete lack of consideration my dad was given to be transported way too late.  My dad suffered stroke & admitted to QEUH ICU  & then admitted to ward 62 Neuro unit in QEUH, where he received care & waited for five days for side room.

A week after suffering stroke with chest infection there was a huge rush before change of shift to move him to a side room at the opposite end of the hospital. He didn’t make it to the side room, due to lack of oxygen while being transported unaccompanied by medical person from ward.

This was just horrendous & a most traumatic experience, my dad & my family have had to deal with. From now on I will question everything, not rely on staff being competent, as some of them appear to be far from competent.

My dad had no ID bracelet, no notes, no medical escort & not enough oxygen to ensure he made it to where he was being transported to, again at too late a stage in his end of life care.

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Responses

Response from Rebecca Fulton, Lead Nurse, Older People's Services - Queen Elizabeth University and New Victoria Hospital, NHS Greater Glasgow and Clyde 2 months ago
Rebecca Fulton
Lead Nurse, Older People's Services - Queen Elizabeth University and New Victoria Hospital,
NHS Greater Glasgow and Clyde
Submitted on 05/02/2024 at 09:58
Published on Care Opinion at 11:39


Dear Phyl

Thank you for taking the time to share your story via Care Opinion.

Please accept my apologies for your father’s and family’s experience within the Hyper Acute Stroke Unit. I have spoken to your father’s next of kin on the 26th January to offer my sincere apologies. If any other family members wish to discuss this, I can be contacted on 0141 232 7969 or by email (Rebecca.Fulton@ggc.scot.nhs.uk)

Thank you

Rebecca Fulton

Lead Nurse – Older People and Stoke Services.

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