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Every single member of staff was outstanding

Posted By Miranda1511

"Every single member of staff was outstanding"

About: Golden Jubilee National Hospital / Orthopaedics

(as a service user),

I travelled out of my health authority for knee replacement surgery here at Golden Jubilee National Hospital.

My experience was that this hospital really is the exemplar for how hospitals offering joint replacement should be. Every single member of staff was outstanding. Caring, supportive, happy in their work and focused on you as the patient. The hospital was immaculately clean, meals were nutritious and tasty. I was particularly impressed by the younger staff I came into contact with. Both auxiliary nursing staff and newly qualified nurses were excellent and mentoring was positive and evident. A really great experience. 

OH support was very good. They really make sure you are able to cope in your home environment before you leave. 

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 3 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 31/01/2024 at 09:47
Published on Care Opinion at 09:47

Dear Miranda1511,

Thank you for your feedback and your kind words.

We will ensure this is passed on to the team who will be delighted with your positive experience. Our staff always strive to provide professional and compassionate care to all patients.

Thank you again for your feedback and we wish you well with your recovery.

Kind regards

Andrea

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