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Patient journey with back and leg pain

Posted By Orthopatient2023

"Patient journey with back and leg pain"

About: New Victoria Hospital / Orthopaedics New Victoria Hospital / Physiotherapy New Victoria Hospital / X-rays and scans Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a service user),

I want to thank NHS GGC staff for the excellent treatment that I have received as a patient suffering from severe leg pain as a result of a large lumbar disc bulge.

I was assessed and treated in MSK Physiotherapy (NVIC) by Morven who, with her highly specialist experience, was able to guide me on the right pathway for rehab with empathy and compassion. I was referred for an MRI and then on to Orthopaedics for surgical opinion.

The Radiology department were so professional and made me feel at ease when I was struggling to move. The Orthopaedic staff which included Mr Brownson and his surgical team, pre-op staff and the Advanced Practice Ortho physios (Martijn and Jenny) were all outstanding in supporting me through a very difficult time offering reassurance and hope.

The QEUH Orthopaedic ward staff which included domestic staff, support workers, physios, nurses and the medical team were amazing and treated me with dignity and respect.

The care and attention that I have received could not be faulted - Thank you!

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Responses

Response from Karen Glass, Practice Development Physiotherapist, Physiotherapy, NHS Greater Glasgow and Clyde 3 months ago
Karen Glass
Practice Development Physiotherapist, Physiotherapy,
NHS Greater Glasgow and Clyde

Submitted on 31/01/2024 at 10:25
Published on Care Opinion at 10:40

Thanks so much for sharing your experience of NHS GGC staff and your pathway through a number of specialist services.

On behalf of Morven, the specialist MSK physiotherapist you saw at the start of this journey, I want to thank you for taking the time to feedback. It's so heartening to hear about how you were treated with care and compassion as well as directed to the correct pathway. I have shared this feedback with Morven, her manger and the head of our MSK service. It gives everyone a boost to hear that we are delivering the high quality care we intend to.

Best wishes for your ongoing journey, Karen

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Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 3 months ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 31/01/2024 at 14:05
Published on Care Opinion at 14:05

Thank you for taking the time to share your experience of your recent treatment within the Orthopaedic service.

It is great to hear that you felt supported and well cared for throughout your journey as a patient.

I will share your kind feedback with the Orthopaedic team at QEUH. Our staff work very hard to deliver high quality care and it is gratifying for the team to receive such positive comments.

Best wishes for your ongoing recovery.

Morag Busby, Lead Nurse Trauma and Orthopaedics

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Response from Carol Robb, Office Manager, Diagnostics - New Victoria Hospital, NHS Greater Glasgow and Clyde 3 months ago
Carol Robb
Office Manager, Diagnostics - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 31/01/2024 at 14:40
Published on Care Opinion on 01/02/2024 at 08:39

Thank you for sharing your experience with us, it is wonderful to read that you had a good experience in all departments.

I will certainly pass on your comments to the MRI department and I'm sure they will be grateful for the lovely feedback.

Take care and thank you

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Response from Allan Dodds, Associate Chief Allied Health Professional (AHP/ AHP Team Lead, Orthopaedics and Major Trauma, Orthopaedics, NHS Greater Glasgow and Clyde 3 months ago
Allan Dodds
Associate Chief Allied Health Professional (AHP/ AHP Team Lead, Orthopaedics and Major Trauma, Orthopaedics,
NHS Greater Glasgow and Clyde

Submitted on 01/02/2024 at 10:53
Published on Care Opinion at 16:47

Thanks Orthopatient2023 for your wonderful feedback.

On behalf of the inpatient physio and OT staff as well as the Advanced Physios, I thank you for feeding back and I will make sure all staff involved are informed of your kind words.

Good luck with the rest of your recovery.

Allan

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