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Care Opinion

Wonderful care

Posted By foxtrotxb66

"Wonderful care"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Accident & Emergency

(as a parent/guardian),

111 sent my baby to A&E after he was unwell at home.

We were quickly triaged and given somewhere quiet to wait where we were quickly seen by Dr Olivia. She took a detailed history and examined my son. She calmly explained what she thought the diagnosis might be and that he would need to be seen by the more senior consultant. Dr Keith then came in and confirmed Dr Olivia's diagnosis. They both took time to explain the next steps and made all the referrals needed. Dr Olivia popped in regularly with updates and to check if we needed anything. I knew exactly what was happening. 

Thank you for taking such excellent care of my son. Dr Olivia has such a caring nature. What a credit to the department. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 26/01/2024 at 15:34
Published on Care Opinion at 15:34

picture of Dawn Orr

Dear foxtrotxb66,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 when your son was unwell. I am glad to hear that you received a prompt review from the Drs at the A&E Department. I hope he is recovering well.

I reply on behalf of NHS 24, If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 2 months ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 04/02/2024 at 09:03
Published on Care Opinion at 09:03

Thanks for taking the time to give such wonderful feedback, I will ensure this is passed on to Olivia and Keith. I hope you child is recovering well.

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