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"Day Surgery"

About: Stracathro Hospital / General Surgery

(as the patient),

An appointment was offered and scheduled before Christmas for late January. I went to the appointment early in the morning and waited until early afternoon (as the next person in queue) when I was told the surgery is canceled as it was worse than previously thought. The surgeon reviewed the x-rays the night before and thought it was worse, but wanted a second opinion. While this is understandable, it's unacceptable to be told it's canceled after waiting for 6 hours. It's a waste of time for all parties involved that had to miss work and/or university, and a poor reflection on the NHS.

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Responses

Response from Morag Gray, SCN, Surgical Unit Stracathro/MPU, NHS Tayside 3 months ago
Morag Gray
SCN, Surgical Unit Stracathro/MPU,
NHS Tayside
Submitted on 02/02/2024 at 10:48
Published on Care Opinion at 10:48


Hi jivepq58

Thank you for taking the time to leave your feedback from your recent experience.

I understand that this was a diaspointing and frustrating experience for you and for this we apologise.

NHS Tayside values your comments, good or bad, to help us improve the service. If you require a thorough response to your concern about NHS Treatment please contact Complaints and Feedback Team

Telephone: 0800 027 5507

Email: TAY.feedback@nhs.scot

Hope this helps, wishing you all the very best from the Stracathro Surgical Unit

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