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Care Opinion

Visit to A&E and surgery at RAH Paisley

Posted By Janxm75

"Visit to A&E and surgery at RAH Paisley"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I fell dislocated my wrist/arm and broke several bones in my hand.

I attended the A&E department late afternoon in mid January.

The service and attention I can only say was second to none, A&E and x-ray.

From arriving to leaving I could not fault any aspect of my treatment on this day. I then returned a few days later for surgery and again the very best of care. If I can mention a few names that I remember:

Nurses A&E, Chris, Tony, Orla there were others but sorry cannot rem their names. Anaesthetists, Chris & Kumar and surgeon Theo, all very caring and considerate.

After surgery I spent a few hours in ward 21 again everyone was very attentive, with the exception of a delay when being discharged (nurse Adele was most apologetic for this) I could not fault my care and felt it only right to offer praise as I only ever seem to hear criticism of our NHS.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/02/2024 at 10:54
Published on Care Opinion at 10:54

picture of Nicole McInally

Dear Janxm75

Thank you for taking the time to share your feedback. I am sorry to hear about your accident but it is good to hear about the care and attention you received in A&E and Ward 21.

It means a lot to staff when patients take the time to share their feedback, especially during these challenging times, so it will be my pleasure to share this feedback with the Teams.

I wish you well with your recovery.

Take Care

Nicole

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