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Care Opinion

New Victoria Physiotherapy

Posted By The Phantom Pharmacist

"New Victoria Physiotherapy"

About: New Victoria Hospital / Physiotherapy

(as a service user),

Cards on the table, I am a healthcare professional working in the NHS.

I am now seeing the NHS as a patient with very mixed experiences.

However, credit where credit is due.

I was referred to physio therapy for a rare spinal condition. I first met an amazing physiotherapist Adam at the New Victoria last year.

It was weird, it was like talking to myself in a mirror. His patient consultation skills were literally identical to mine. I have learned so much about my condition and have a whole ton of respect for Adam. 

With healthcare professionals like Adam, I know the NHS will be in safe hands in the future

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/02/2024 at 09:25
Published on Care Opinion at 09:25

picture of Nicole McInally

Dear The Phantom Pharmacist

Thank you for taking the time to share your feedback. I am sorry to hear that you have had mixed experiences whilst using our services. However, I am pleased to hear about the care and treatment you have received from Adam, and that you have been left feeling respected and valued. I am sure that Adam will really appreciate your feedback.

Best wishes

Nicole

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Response from Karen Glass, Practice Development Physiotherapist, Physiotherapy, NHS Greater Glasgow and Clyde 2 months ago
Karen Glass
Practice Development Physiotherapist, Physiotherapy,
NHS Greater Glasgow and Clyde

Submitted on 07/02/2024 at 09:39
Published on Care Opinion at 09:52

Hi Phantom Pharmacist,

Apologies for my delay in responding. On behalf of the MSK physiotherapy service I wanted to thank you for taking the time to give this positive feedback about your experience with Adam. This has been passed on to him and his managers.

The kind of care you experienced is exactly what we, as a service, aspire to. It gives everyone a boost to hear about it from your perspective.

Thanks again and best wishes,

Karen Glass

Practice Development Physiotherapist

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