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"Patient and kind care at children's A&E"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

Just want to acknowledge the excellent, patient centred and efficient care we received for my little boy in RHC during the early hours, when he had croup.

From the HCSW who was sitting at the entrance to the triage nurse and junior doctor, our sincere thanks for seeing us so quickly and managing my little boy effectively in a lovely, patient & kind manner.

It was most appreciated and you’re all a credit to our NHS!

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde 2 months ago
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde
Submitted on 30/01/2024 at 12:38
Published on Care Opinion at 12:38


Dear LMD123,

Thank you for taking the time to leave us your feedback.

I am pleased to hear that you had such a positive experience while visiting our Emergency Department, I hope that your Son is now recovering well at home?

I will share your lovely words with all the staff from Emergency Department and I am sure they will be delighted to read them. It means such a lot to our teams to know that they have made a difference to those who they have come into contact with.

Catriona Riddell

Lead Nurse - RHC

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