"disappointed"

I had to rearrange my last call with them as they called nearly an hour late, they called over half an hour late the rearranged time.

Theres no response to the emails that I have sent and no apology for calling late only are you free now. My self esteem and self worth are already through the floor, this doesn't help matters.

I know that i'm going to them for help and I'm grateful that the'll see me, but it makes it so hard when I'm trying to keep to these appointments and work full time.