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"Highly professional kindness"

About: William Harvey Hospital (Ashford)

My three-year-old grand daughter was referred to children’s A & E with an asthma attack and fever. I arrived at about 9.15 pm, extremely concerned about her welfare, and in the bitter cold unsure where to park. Paramedics in an ambulance outside the hospital saw my distress and helped me into the hospital with her and I was able to park close to A & E. There were many poorly children waiting to be given medical attention when we entered, but everyone was kind and highly-professional throughout (from arrival at the hospital, admission and treatment). Thank you, thank you, thank you to everyone.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 3 months ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 22/01/2024 at 14:37
Published on Care Opinion at 14:37


Thank you so much for your beautiful comments regarding the way your granddaughter was looked after and treated by our staff at William Harvey.

I can only imagine how difficult and scary it must be taking a very young family member to A&E and this is exactly the type of care we expect our patients (particularly children) to be receiving and I really appreciate you passing on your feedback that shows how incredibly hard our A&E staff work.

I will make sure to pass your words on to the department. I wish your granddaughter a speedy recovery.

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