"Worst staff"

This hospital’s worker need improvement on how they serve people. It’s not professional and rude to tell a foreigner to just go back to their country to get a treatment, without even trying to help. This happened on Januart 1st around 15.45 o’clock, i go to the A&E because my mom was sick. Maybe i was wrong bcs i walked into the A&E, but i was just asking nicely on how to book an appointment with a neurologist for my mom, because i dont know where else to go. Then a staff says the A&E isn’t a place to book an appointment, i said i knew it but it’ll be nice if he tell me how to do it bcs i’m a foreigner and idk how. Then this staff says “why don’t you just go back to your country to get the treatment? Why do you want to get the treatment here?“

In my country Indonesia, my mom was handled by one of the best neurologist in Indonesia.

My mom got a treatment from a proffesor months ago and the professor already accepted this trip before we fly to UK. The problem is her condition suddenly worsen here and she can’t reach the Professor online, it’s only our 7th days and we still get 14 days to spend before we go back to Indonesia. My mom feeling weak, dizzy and seems to be confused, she can barely speak without lagging between her words. So we made a second choice which we have to find a neurologist here in London who can treat her. I know maybe her condition isn’t really urgent but who wants to be in pain during the vacation? And what kind of health worker who told their patient to just go without even trying to help?