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Waiting for results

Posted By Mydog

"Waiting for results"

About: Russells Hall Hospital / Gastroenterology Russells Hall Hospital / Gynaecology

(as the patient),

I’m still waiting after 6 weeks for results from gastroenterology and gynaecology, I've made myself ill wondering what is wrong with me. Xmas was spoiled because I couldn’t get it out of my mind. Surely they look at their e-mails regularly and could put patients out of their misery.

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 2 months ago
The Dudley Group NHS Foundation Trust

Submitted on 01/02/2024 at 13:42
Published on Care Opinion at 13:42

Dear patient,

Thank you for taking the time to tell us about your experience with our Gastroenterology and Gynaecology departments. We are sorry to hear your concerns regarding information availability and lack of communication. The Dudley Group NHS Foundation Trust are commited in making sure patients are provided with the best standard of care. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised.

All the best and take care,

Patient Experience Team

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