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Very pleased how we were treated

Posted By serpensgq54

"Very pleased how we were treated"

About: University Hospital Wishaw / Emergency Department

(as a relative),

I visited the hospital with my mother in January and we were attended to very quickly by Lisa the physio in the minor injury section. She has quickly got my mother an appointment with an orthopaedic surgeon. Very pleased how we where treated, thanks .

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 26/01/2024 at 17:03
Published on Care Opinion at 17:03

picture of Jennifer Montgomery

Dear serpensqq54,

Thank you for sharing your experience on Care Opinion of University Hospital Wishaw, Emergency Department.

I am pleased to hear that you and your mum were quickly attended to by Lisa and an assessment promptly made. This must have been very reassuring for you both. I am also pleased that you have quickly been referred to the orthopaedic consultant and have an appointment. I hope this goes well.

I will certainly pass on your kind words and thanks to Lisa who I am sure will be delighted to hear it.

I hope your mum has a quick recovery.

Kind Regards,

Jenni

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