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Compassion

Story from nhs.uk

"Compassion"

About: Hampshire Hospitals NHS Foundation Trust

I visited Royal Hosp and in reception a 99 year old lady in wheelchair with carer from Brendon Care. She was shouting help because she was cold an hungry. I asked reception if I could have blanket. She said lady had been rude to carer and couldn't help. At that point I thought I would wrap her with my coat. I am qualified first aider and I could see hypothermia setting in . Please reception have compassion

Bridget Kimber

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Responses

Response from Hampshire Hospitals NHS Foundation Trust 3 months ago
Hampshire Hospitals NHS Foundation Trust

Submitted on 22/01/2024 at 09:10
Published on nhs.uk at 09:10

Thank you for taking the time to share your recent experience of our services. This is not the experience we would wish for anyone attending our hospital. We will be sharing your feedback with our reception team who, I’m sure, would be very upset to hear this was your impression of them. They would always want to provide compassionate care to everyone waiting in our emergency department and they will reflect on your feedback to ensure that patients in the future are looked after well while they are waiting. I am so sorry for your experience.

Please do contact our PALS and Complaints team so that we can follow-up with you personally. If you could let us know the date and time of your visit then we can make sure we follow-up with the specific team who were in that day. PALS and Complaints can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time.

Kind regards

Alex Whitfield

Chief Executive

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