This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Mum's GP referral to see surgeons"

About: General practices in Lanarkshire University Hospital Monklands / Ambulatory Care

(as a relative),

My mother recently attended her GP with abdomen pain and blockage in her stoma. The GP referred her to see the surgeons at Monklands, on her attendance she was given morphine for the pain. 

The surgeons said they would get her back for a CT scan to see what was going on between her hernia and stoma and where the pain is coming from.  She attended the Surgical Ambulatory Care Unit and was told she would not get her scan, they don't want to put her through it, even though it had been requested.  She was sent home still in pain, stoma still blocked and blood in her urine. 

Doctors have previously shown concern about her right kidney - this was not checked and no follow up arranged only painkillers given.  She called her GP to see what to do and the nurse called back and asked what do you want us to do? The nurse said they will pass the information on to the GP.

My mum has ongoing trouble with her stoma and hernia - but find the uncertainty of where the pain is coming from unacceptable.  It is hard enough to get a GP appointment but then to be sent to hospital, only to sent home with no follow up care or advice.

 I would appreciate if someone could contact me regarding this please.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 31/01/2024 at 23:05
Published on Care Opinion at 23:05


picture of Jennifer Montgomery

Dear Roxee47,

Thank you for sharing your experience in University Hospital Monklands, Ambulatory Care.

I am sorry to hear about your mum being so unwell that you had to attend the hospital. I am disappointed that despite being seen by surgeons, your mum has been left in pain and with her stoma remaining blocked.

We always want to make things better for our patients and I would appreciate if you could contact Patient Affairs at University Hospital Monklands so they can investigate and provide you with a personal response.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

Tel no 01698 752300

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k