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Care Opinion

Swept away my fears

Posted By rcdsal21

"Swept away my fears"

About: Queen Margaret Hospital / Radiology Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

A visit to the hospital can sometimes make you feel slightly apprehensive. I was therefore a little unsure when I attended an appointment for some tests. Katie and Georgia from the RCDS team swept away my fears. 

They were both extremely understanding on how I might be feeling and were very, very kind. They arranged my appointments and explained the process with care and clarity. I was left in no doubt what would be happening on my trip to the hospital.

I cannot tell you how reassuring this was. My CT scan was carried out at Queen Margaret Hospital in Dunfermline and the staff were wonderful. Everyone was so kind and considerate. My scan was clear apart from a small kidney issue which led to an appointment with a consultant. He explained in simple terms that the issue was nothing to worry about and no further action was required. 

The work done by the RCDS team is marvellous and the speed in getting an appointment and results is quite incredible. This, together with the caring approach by the staff,  made the experience less stressful. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 3 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 22/01/2024 at 16:28
Published on Care Opinion at 16:28

Dear rcdsal21

Thank you for taking the time to share your experience of care with us. It’s heartening to hear that your experience at the hospital was positive. The support and understanding provided by Katie, Georgia, and the hospital staff played a crucial role in alleviating your apprehensions. Clear communication about the process from all the RCDS team is important to us so that our patients have a comfortable patient experience. I m pleased the consultant provided you with a reassuring explanation.

Wishing you good health in the future

Kind Regards

Murdina

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Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 3 months ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 23/01/2024 at 16:34
Published on Care Opinion at 16:34

picture of Zoe Maclaughlan

Dear rcdsal21,

Thank you so much for taking time to feedback on your experience in the radiology department during your time with the RCDS team.

It is great to hear that the CT team at Queen Margaret Hospital were kind and you had a positive experience in the department.

I will be sure to pass on your lovely feedback to all the radiology team.

I wish you all the best with your health going forward.

Many Thanks,

Zoë Maclaughlan

Lead Radiographer

Phase 3 x-ray

Victoria Hospital

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