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"The staff were nothing short of outstanding"

About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics

(as the patient),

I recently had surgery on my ankle, which was a brostrom procedure. Since that surgery I’ve had a lot of complications with my wound unfortunately, due to infection it reopened where they done the surgery. I was admitted to hospital and ward 108.

The staff on this ward were nothing short of outstanding. I saw first hand how difficult they have it, but they always had a positive attitude and a smile. Nothing was ever too much trouble. Stacy, Bronagh and Rachel run the ward so wonderfully, it is clear to see why it’s such a good environment to work in.  

I have to also say a massive thanks to my surgeons. I had 2/3 different ones in Mr Shalaby, but Katrina was the main one and she was nothing short of exceptional. She really went out her way to try and make things better for me. Coming in to see me when she wasn’t even working and coming in after her shift had finished just to ensure I was OK.

I ended up needing an emergency operation to clear the infection out of my ankle because the IV antibiotics hadn’t worked as well as we had hoped and she put me at complete ease throughout despite my apprehension. I honestly believe it was her quick thinking that prevented things from being much worse than they were. She is an absolute credit to the NHS and a wonderful doctor and I’m truly grateful for everything she has done for me. Thank you once again for everything. 

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Responses

Response from Jennifer Watters, Deputy Associate Nurse Director, RIE, NHS Lothian 3 months ago
Jennifer Watters
Deputy Associate Nurse Director, RIE,
NHS Lothian
Submitted on 18/01/2024 at 10:16
Published on Care Opinion at 10:16


Dear Lorenzo

Thank your for taking the time to provide such lovely feedback for the team in Ward 108. It is great to hear you had such a positive experience and I will make sure this is shared with the team in Ward 108 and in particular the staff you have mentioned individually.

Thank you again and I wish you the very best with your ongoing recovery.

Best wishes

Jennifer

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 3 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 18/01/2024 at 10:30
Published on Care Opinion at 10:30


picture of Michelle Jack

I would like to thank you for this feedback and will ensure it is shared with the team. I hope you are recovering well.

Thanks Michelle

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