My son was suppose to have an appointment with the Adult Psychological Therapy Services in Derry, Old Bridge House, after being on the waiting list for quite a long time. When he eventually got an appointment which came at such a relief he was then notified that the appointment time needed to be changed but it was on the same day. He was happy enough as he is very keen to have this appointment so he booked the day off his work. Just as he was about to board the bus to his appointment 14 miles away he received a phone call to tell him that his appointment was cancelled due to the appointment being "double booked". This I find extremely hard to believe that a booking system allows this to happen. Human error is one thing but a computerised booking systems does not allow "double booking".
Not only was my son very disappointed he is also at the loss of days income which he will not be compensated for!! Adults needing this service are extremely vulnerable and any change in routine can have a negative impact on them so I would have thought that if any department would have empathy, it would be the Adult Psychological Therapy Services! Appointment cancelled and no alternative date/time offered!! Terrible service!!
"Cancelled appointments"
About: Adult Mental Health and Learning Disabilities / Psychological Therapies Adult Mental Health and Learning Disabilities Psychological Therapies Londonderry BT47 6WH
Posted by CHoy24 (as ),
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Update posted by CHoy24 (a service user) last month
See more responses from Ciara Payne