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"A planned caesarean but lack of clarity around food intolerance"

About: Daisy Hill Hospital / Maternity care Maternity care / Maternity Ward

(as a service user),

I came in on Thursday morning for an elective caesarean. The experience went so well and everything so well explained to me throughout the whole process. The midwife that was with me in theatre was so good. It went absolutely brilliant. Nothing was too much trouble and they were very reassuring and supportive. The staff on the ward have been brilliant, even though they are so busy they will make sure they get round to you as soon as they can.

The only thing I could fault was the lack of clarity on my gluten intolerance. It was stipulated on my notes prior to coming in, yet when any meals came up from the kitchen none of them were suitable for my intolerance. I had taken in my own cereal thankfully. Maybe the kitchen needs to be more thorough in checking this to ensure everyone is catered to properly.

But the care has been fantastic!

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Responses

Response from Josie Rushe, Lead Midwife DHH, Acute, Southern Health and Social Care Trust 3 months ago
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Josie Rushe
Lead Midwife DHH, Acute,
Southern Health and Social Care Trust
Submitted on 15/01/2024 at 09:55
Published on Care Opinion at 09:55


Good Morning

Congratulations on the birth of your baby and I am really pleased to hear that you had a good experience overall and were well cared for.

I am sorry to hear that we did not meet your needs regarding your gluten intolerance. I am aware that we do have a gluten free option on our patient menu's but it sounds as though this was not delivered to you adequately. I will pass this feedback on to our catering department.

Best wishes to you and your baby for the future.

Regards

Josie Rushe

D/Suite Sister

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