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"Orthopaedic patients and holistic management"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a service user),

Patient admitted at Wishaw Hospital with a hip fracture, had surgery within the first 36 hrs from arrival to A&E. Successful surgery and great attention in the acute orthopaedic ward (16) by very professional and kind staff. 

A shame all this initial great job might be wasted by ignoring the medical/clinical needs of the patient and managing holistically. Only needed a referral to the geriatritian/care of the elderly as clinical issues occurred. Instead, patient's relatives have had to call the attention of the orthopaedic surgical team to make that decision 10 days after surgery.

A shame teams don't work more closely and surgical teams feel their job is done after surgery. Wrong. I hope you consider this and make a holistic approach to patient's care, integrating the teams and services as required..

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/01/2024 at 12:40
Published on Care Opinion at 12:40


picture of Jennifer Montgomery

Dear Arucas,

Thank you for sharing your experience of University Hospital Wishaw, Trauma and Orthopaedics.

I am pleased to hear that the patient had a quick and successful surgery and the care received in ward 16 was excellent. We want to do what is best for our patients and I am sorry to hear that the holistic management of this patient has led to no referral being done and relatives having to chase this up with the department.

Please could I ask that you contact Chris Swallow, Trauma and Orthopaedic Service Manager, on the below email address who is more than happy to look into this further and discuss with you.

Christopher.Swallow@lanarkshire.scot.nhs.uk

Kind Regards,


Jenni

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