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Care Opinion

Caring

Story from nhs.uk

"Caring"

About: Russells Hall Hospital

I came for a colonoscopy today 9.01.2024, A daunting experience for anyone but as a disabled wheelchair user I found the staff to be extremely helpful, kind and caring. The efficiency of the service I could not fault. So thank you Colonoscopy team for being so kind and understanding, it’s reassuring to know that this service does work, so if called get it checked and don’t be frightened the staff are on your side!

Elaine Auzins

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 3 months ago
The Dudley Group NHS Foundation Trust

Submitted on 17/01/2024 at 11:18
Published on Care Opinion at 11:18

Dear Elaine,

Thank you for taking the time to tell us about your positive experience with our Colonoscopy team. We are delighted to hear that staff were able to provide excellent care and treatment during your colonoscopy and was able to keep you at ease. We have passed on your kind words to senior management of the department who will be happy to hear of them.

All the best and take care,

Patient Experience Team

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