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"I cannot say anything good about the team as a whole."

About: The Royal London Hospital / General medicine

(as a service user),

I have nothing positive to say about the the hospital, they neglected my mother, wrongly diagnosed her only to send her home on antibiotics. It was later found by another hospital that it was cancer she had and not an infection that the Royal London Hospital thought she had. 

It was only to late till nothing could be done where they promised to carry out procedures which was cancelled twice , which later took her life.

I cannot say anything good about the team as a whole. The NHS is a shambles, I feel lives are being taken at no fault of ours.

We watched our mother die not knowing that her life will come to an end sooner. She was just kept in the ward which they allowed until she was taken by the angel of death. 

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Responses

Response from Barts Health NHS Trust, Senior Complaints Officer, Barts Health NHS Trust 3 months ago
Barts Health NHS Trust
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 15/01/2024 at 10:10
Published on Care Opinion at 10:10


Dear Imran234
Firstly, we would like to extend our sincere condolences for your sad loss. We understand that mere words may not bring solace during this difficult time, and we share in the disappointment expressed regarding your mother's experience at Royal London Hospital. If you wish to address this further, please do not hesitate to reach out to the Royal London Hospital Site Governance Team at rlhcomplaints.bartshealth@nhs.net or via Tel. No. 020 3594 2060. They can provide support and guidance about the formal complaints process, outlined on the Trust’s complaints page link here https://www.bartshealth.nhs.uk/complaints.

Kind regards
Central Complaints Team
Barts Health NHS Trust

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