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Care Opinion

Poor practice fitness to practice concerns

Story from nhs.uk

"Poor practice fitness to practice concerns"

About: Russells Hall Hospital

Wrong medication

Medication late

No empathy to patients

Lack of communication

No care for patients

Patients are.moved around to fit the service

Service lead rather than resource lead

Moved buzzers so patients can't call the nurse

Absolutely shocking

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 3 months ago
The Dudley Group NHS Foundation Trust

Submitted on 11/01/2024 at 09:23
Published on Care Opinion at 09:28

Dear patient,

Thank you for taking the time to give us feedback about your experience of our hospital. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into your concerns and share with senior members of staff.

All the best and take care,

Patient Experience Team

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