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"A whole week of suffering"

About: Russells Hall Hospital / Accident and emergency

(as the patient),

Brought in by ambulance at 1:50 to be left in the waiting room till 1:45 before anything is done in serve pain to be told at 3:30 if pain doesn't improve to come back therefore i was discharged.

Was back by 1:30 the following afternoon, pain is worse, can't keep nothing down to be left in the waiting room till 2 o'clock in the night to be told go to SDEC in the morning at 8 still pain is no easier still being sick, get to SDEC to be seen all over again to be told you have got to have a CT scan, have that done despite not allowed to have any more results weren't given and told to come back on the Friday, pain is still no better and sickness is still there.

Came back to A&E on the Thursday night due to pain to literally sign in and be called by the doctor to say there is nothing we can do here in A&E tonight and to go home.

Went to SDEC in the morning of the Friday to be seen all over again, bloods and everything was retaken to speak to the doctors for them to say there was fluid on the CT scan and that a lumbar puncture is needed, can we check the eyes unfortunately they couldn't see the back of the one eye which they were trying to see so we're concerned at the age of 21 this is not what you want to be told, had procedure done to be left waiting on edge for 7 hours for results even after them saying results take 4-6 hours, every time we ask only two are back out of the 4 still in serve pain, doctor finally come back and says nothing concerning going on go home and come back if not better .

A whole week of suffering and still in severe pain, painkiller aren't helping and pain is getting worse. What am I supposed to do when they just keep sending me home saying come back if no better the pain is worse?

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 3 months ago
Submitted on 17/01/2024 at 11:20
Published on Care Opinion at 11:20


Dear patient,

Thank you for taking the time to give us feedback about your experience of our hospital. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

As part of our ongoing commitment to improve patient care, this feedback will be forwarded to senior management who look after the Accident and Emergency Department.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised

All the best and take care,

Patient Experience Team

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