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My falling down stairs

Posted By Connie A

"My falling down stairs"

About: Community Services - North Devon / Community therapies North Devon District Hospital / Fracture Clinic North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I fell down 3 stairs in my home at the beginning of  Oct 2023. I fell shattering my left knee against the wall. I live alone but managed to dial 999 were I  was told there was a 3 hr waiting for an ambulance...In fact I only waited 1.5. I was in extreme pain and it took an hour to get my pain under control. The 3 paramedics couldn't have been nicer and patient.1

I was taken to A&E in NDDH.. then to  a  ward and operated on 2 days later...In my 2 week stay I was moved a few times from A&E..KG5  ...Glossop ...twice each   but all the staff everywhere were friendly kind  and helpful.

On my return home I had excellent  carers come twice a day and a brilliant rehabilitation team.

Im sorry i dont remember all the peoples names as there were so many! Teresa who I knew before and of course, Physiotherapist Ejike who made me believe I would get better and climb the stairs and steps and walk up the street again.

The exercises have and are still tough but with his patience and kindness im getting there....I will miss him when it stops as he has been my confidence {besides the brace  }!!!!!!!

There arent enough words to say THANKYOU EVERYONE

  

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Responses

Response from Susan Izzard, Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Susan Izzard
Specialist Physiotherapist (Northern Services), Community Health & Social Care - Rehabilitation Bideford (Northern Services Therapies Team),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 08/01/2024 at 09:26
Published on Care Opinion at 09:26

picture of Susan Izzard

Many thanks for taking the time to send feedback about your experience. I'm so sorry to hear you had a nasty fall and ended up in A&E with a fractured knee, but pleased to hear your time in NDDH was positive and the staff you met were kind and friendly.

It is great to hear that with Ejike and Teresa's help you are on the road to recovery and sounds like you will be climbing the stairs and hills soon. It is lovely to know that Ejike has given you confidence and support during your recovery and continues to provide you with exercises to help to get you better and believe in yourself. I will pass on your kind words to them both and the rest of the Bideford Community Rehab team.

I wish you a speedy recovery and continue to reach your full potential with Ejike's help.

Many thanks

Susan

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Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 3 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 22/01/2024 at 10:51
Published on Care Opinion at 10:51

Dear Connie A

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Sami
Patient Engagement Team
SWAST

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