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26 hours in A and E

Story from nhs.uk

"26 hours in A and E"

About: Queen Elizabeth The Queen Mother Hospital

Shocking, 24 hours in A and E, 86 year old patient, sitting upright, frail, confused and feeling neglected

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Responses

Response from Head of Patient Voice and Involvement, Clinical Quality and Patient Safety, East Kent Hospitals University NHS Foundation Trust 3 months ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 05/01/2024 at 18:16
Published on Care Opinion at 18:16

I am so sorry that this was the experience of our Emergency Department at QEQM. I know the department is under considerable pressure, but frail, confused patients should be checked on regularly. And we would encourage those accompanying them to speak to a member of staff if they are worried that their condition is deteriorating.

If you would like us to look into what happened please email our Patient Voice and Involvement team. We'll need a bit more information including the date, the patient's name and date of birth.

Our email is: ekhuft.patientvoice@nhs.net

Best wishes

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