"Could not have done more or cared more. "

My mum was admitted on the 03/01/2024. After being sent straight Darlington Memorial from her Doctors with severe a chest infection and her having COPD. There was not a seat left and there was a prisoner and prison guards in there as well. All staff in all areas worked non stop. Giving fantastic care as much attention on all of us and going above and beyond even though they were completely over run and I would have folded after ten minutes but they just carried on while keeping a smile on our faces and also giving amazing care and assessments. After assessing my mum they gave her a artery blood test and within 8 minutes my mum was in a private room. With an i.v of antibiotics, fluids, oxygen, steroids. I was worried at how quick this all happened but they could not have got my mum receiving the urgent treatment she needed. My mum had to stay in room 3 at accident and emergency and received such care through the night. All the staff that evening were miracle workers and will never ever be able to thank you enough. From 3 o'clock that day to now with my mum on ward 34 as I write this and still getting the warmest care and medical treatment. From start to finish i’d like all staff to know they are genuine heroes and hope this gets back to all staff working that day and up until now and they know how much they appreciated and no one could have managed the situation in the hospital and a and e over whelmed but people coming in in a constant flow. But they never faltered and us remembering just what they have to deal but how much care, treatment and grace they still give in impossible circumstances. Too many people complain but my mum would be in a different situation without you all today. Nothing can thank you all enough. Hope your bosses thank you enough too.