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Expertise, compassion and care was exemplary

Posted By Alimtayl

"Expertise, compassion and care was exemplary"

About: Royal Cornwall Hospital (Treliske) / Anaesthetic Services Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics Royal Cornwall Hospital (Treliske) / Trauma Unit 1 & 2 South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

My gratitude goes out to all those involved in my treatment after hip dislocation whilst on holiday in Cornwall the end of Dec.

From the ambulance crew, A&E, the orthopaedic team, anaesthetists and caring staff on Trauma 2.

Expertise, compassion and care was exemplary thank you all 

A great example of teamwork and the NHS at its best. I have unfortunately had to use the services of the NHS in recent times and the Royal Cornwall is the best care I have received.

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 3 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 22/01/2024 at 10:49
Published on Care Opinion at 10:49

Dear Alimtayl

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Sami
Patient Engagement Team
SWAST

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Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/01/2024 at 12:00
Published on Care Opinion at 12:00

Dear Alimtayl

Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here.

I am so pleased to see that you were treated with expertise, compassion and care when your hip dislocated on holiday, this must have been very worrying for you.

I am writing to you as a member of the Patient Experience team here at Royal Cornwall Hospital but, I will ensure your lovely words are forwarded onto the relevant team.

Thank you, again, for sharing your feedback with us. I do hope you're recovering well.

Thank you

Megan

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