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"Mixed reviews "

About: Whipps Cross University Hospital

My 88 year mum was admitted 2 weeks ago with a broken hip she also as dementia I wasn't aware of anything until the surgeon phoned me on the Monday to say mum needed urgent operation on that day otherwise the pain may kill her now she also has a lot of hurt and lung condition I had too trust the surgeon too go ahead thankfully the operation went well and the surgeon was so kind to call me after mum's operation I have too say the nurses have been kind compassionate and caring aswell as the physios I did have one bad experience on one day I did report as I knew they were agency staff they was awful. My mum as been in several hospitals this year and normally is very upset but the nurses here have been fantastic and have really looked after her and there for her I just think nurses and all that work in the NHS should be rewarded more.

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Responses

Response from Whipps Cross University Hospital 4 months ago
Whipps Cross University Hospital
Submitted on 05/01/2024 at 08:14
Published on nhs.uk at 09:27


Dear Carer,

Thank you very much for taking the time to provide positive feedback about the care your mother received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. If you would like to to discuss your experience then please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net

Kind regards

Central Complaints Team

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