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The process for treatment!

Posted By TaxPayer2023

"The process for treatment!"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

Chest infection and called NHS 111.

Held for 90 minutes and finally got through at 10:30pm. Advised a call back. Being unwell I was called at 3am and again at 6:30am. Missed the calls and now need to start the process again!

How can you expect unwell people to stay awake in the middle of the night. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 02/01/2024 at 11:06
Published on Care Opinion at 11:06

picture of Dawn Orr

Dear TaxPayer2023,

Thank you for sharing your story on Care Opinion. I was sorry to read about the concerns you had regarding the callbacks you missed when contacting 111.

I am keen to explore your concerns further and ascertain if the call backs where from 111 or you local health board. If you wish to share any more information with me in relation to your contact with our service, you can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience. I hope you have managed to access the care you require.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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