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Can't praise the two of them enough, what a team!

Posted By RobStewGold

"Can't praise the two of them enough, what a team!"

About: Glasgow Dental Hospital and School NHS 24 / NHS 24 (111 service)

(as a service user),

I was in immense pain and awake all night due to it. I called NHS24 about 4am and they booked me in for an appointment the same day at 11:45am

I was attended to by a dentist Hazel and her assistant Jackie. They were both amazing, put me at ease and I wish they were my permanent dental team.

Hazel gave me a new prescription and I'm already feeling the benefits of that. Can't praise the two of them enough, what a team! 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/01/2024 at 14:00
Published on Care Opinion at 14:00

picture of Dawn Orr

Dear RobStewGold,

Thank you so much for taking the time to contact Care Opinion and for sharing your experience. I am sorry to learn that you experienced dental pain but glad to see that the you received a new prescription. I hope you are recovering well.

I am glad that our dental team at 111 was able to help with your referral. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 3 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 03/01/2024 at 14:31
Published on Care Opinion at 14:31

Glasgow & Clyde Emergency Dental Service

Dear RobStewGold

Thank you for getting in contact and for your positive feedback.

It is very difficult to cope with dental pain and especially challenging at this time of year, hopefully you will be feeling better soon.

We were pleased to hear that you were given an appointment so quickly and that the team were able to diagnose the problem and provide you with a prescription.

Your message will be shared with the team who cared for you and they will be delighted to receive your comments.

Best Wishes

Karen

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