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Thanks so so much

Posted By Craig432

"Thanks so so much"

About: NHS 24 / NHS 24 (111 service) NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as a service user),

Called 111 and had appointment within 2 and half hours at the argyle suit, within 3 and a half hours I was heading home with problem tooth extracted and the pain was instantly gone, 12yrs of living with that pain!

The staff were all absolutely superb from the moment I called to say I'd arrived to the moment I left! Thanks so so much 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/01/2024 at 12:23
Published on Care Opinion at 12:23

picture of Dawn Orr

Dear Craig432

Thank you so much for taking the time to contact Care Opinion and for sharing your experience. I am sorry to learn that you experienced dental pain but glad to see that the tooth has now been removed. I am delighted that you pain has now resolved and you are recovering well.

I am glad that our dental team at 111 was able to help with your referral. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 3 months ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian

Submitted on 04/01/2024 at 16:36
Published on Care Opinion at 16:40

Dear Craig432

It is so lovely to hear that following your visit to Gdens the treatment received has alleviated your pain of which was a very long time for you to suffer.

I’m glad to hear that your experience was superb from the moment of contacting NHS24 and leaving Gdens.

Your feedback is most welcome which I will share with all staff involved in your care.

Thanks again

Lisa

Dental Nurse Tem Manager – Unscheduled Dental Care

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