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Care Opinion

Staff attitude

Posted By RHA040018

"Staff attitude"

About: Rampton Hospital

(as a service user),

I am not happy with a member of staffs' attitude towards me. Every night I go to sleep, I want them to the light the floor with the torch instead on using the night light and the torch on my face. I suffer from PTSD having grown up in a war zone, with many flashes of explosions. The team know about this and they are still ignoring my requests. Today I had a meeting with the member of staff responsible and they displayed arrogance and disdain towards me. I would like this to be resolved and for them to respect my wishes. This happens frequently on one day towards the end of December. I feel at my wits end and need support. 

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Responses

Response from Vicki Sprake, Head of Business & Operations, Rampton Hospital, Nottinghamshire Healthcare NHS Foundation Trust 3 months ago
Vicki Sprake
Head of Business & Operations, Rampton Hospital,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 11/01/2024 at 12:27
Published on Care Opinion at 12:27

We are very sorry to hear about your experience and the way that this has made you feel.

Please speak with your Named Nurse or Ward Manager if you feel able to, alternatively the Advocacy service will be able to raise a complaint on your behalf so that we can investigate and resolve this issue for you.

We are committed to providing a safe, supportive and caring environment for our patients and I hope that we will be able to address your concerns to your satisfaction.

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Response from Darren Lount, Ward Manager, National Deaf services Rampton, Nottinghamshire NHS Foundation Trust 3 months ago
Darren Lount
Ward Manager, National Deaf services Rampton,
Nottinghamshire NHS Foundation Trust

Ward Manager

Submitted on 11/01/2024 at 15:42
Published on Care Opinion at 16:54

Thankyou for taking time to write your feedback on Care Opinion. I know that we have spent time exploring this issue with you and your Care Team over the last week. I hope you are satisfied with the response..

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Response from James Routen, Service Manager, National Services Rampton Hospital, Nottinghamshire Healthcare NHS Trust 3 months ago
James Routen
Service Manager, National Services Rampton Hospital,
Nottinghamshire Healthcare NHS Trust

Submitted on 11/01/2024 at 19:31
Published on Care Opinion on 12/01/2024 at 08:47

Thank you for brining your concern to our attention.

It was positive to receive feedback from you at Wednesdays Ward Community meeting that this issue has now been resolved successfully, I will continue to monitor this accordingly, please feel free to raise any further issues.

Kind Regards

James

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