"First Class Experience"

I cannot thank the A&E team enough for such a super speedy and friendly experience after having had a nasty fall. Given all the things you hear about queues and service levels, I attended expecting to be in for a wait of at least 3 hours or more. So in preparation took a packet of pain killers along with food, a kindle and plenty of fluids. It was such a pleasant surprise and experience to find I was through check-in, triage, saw practitioner, x-rayed and back with the practitioner to have a diagnosis of a fracture and a follow up appt booked with fracture clinic for next day within less than an hour. Amazing service, even offered a cuppa but had to decline as I was done before it could be poured. This has helped restore some of my faith back in the system, but regardless of the system I never lose sight of the fact that all staff members are trying to do the best they can in all circumstances.