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Brought a smile to our faces

Posted By hapmc75

"Brought a smile to our faces"

About: Western General Hospital / Radiotherapy

(as the patient),

I have just read an opinion posted 3 days ago and I couldn’t agree more as this was my experience too.

Arrived for radiotherapy and before even reaching the department and feeling a bit apprehensive of the treatment ahead, my husband and I were welcomed to the car park 6 by Carol, She was  just the most cheery friendly lady you could meet and brought a smile to our faces.  Well done Carol you are a star and I hope this is conveyed to you. She was the topic of conversation between ourselves and the other patients as to her being a credit to WGH.

I have nothing but praise for the NHS staff who have treated me for some months and my visit to radiotherapy department was my final treatment until my oncology review in a few months.

Again from the reception staff to radiotherapy staff everyone was just so efficient and friendly.  I was bit unsure as to the procedure ahead, I needn’t have worried as Alistair explained in detail what to expect he also gave me the opportunity to ask any questions I might have. The radiotherapy staff were just so professional and I apologise for not picking up some of the names of the female radiotherapists but….they were all just lovely.

Thank you again NHS

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 4 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 29/12/2023 at 10:58
Published on Care Opinion at 10:58

picture of Claire Withnell

Dear hapmc75,

My name is Claire and I work with the Patient Experience Team. Firstly thank you for posting your story on Care Opinion.

It was lovely to hear that Carol has also made your welcome to the Radiotherapy area so positive and cheery. The fact that she has been a topic of conversation between yourself and others highlights the benefits of her presence.

It was also lovely to read of how professional and friendly all the radiotherapy staff you have met have been including Alastair, and that he was able to explain to you the procedures involved.

Please be assured I have shared this with all of the staff mentioned and they will be grateful to receive such lovely feedback.

Best wishes,

Claire

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