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Care Opinion

MRI Appointment

Posted By MRI Patient

"MRI Appointment"

About: University Hospital Ayr / X-rays and Scans

(as the patient),

I had an MRI yesterday in University Hospital Ayr. Its quite an experience. I was met at the door by the lovely clinician who accompanied me to the MRI mobile unit. Both clinicians were fantastic, explaining what would happen and getting me ready for the 30 min MRI.

I admit to feeling very anxious. I wanted to let them know that their manner, communication and calmness made the whole experience bearable . Fantastic clinicians and amazing service, thank you.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 13/02/2024 at 09:47
Published on Care Opinion at 09:47

picture of Pamela Gibson

Dear MRI Patient

Please accept my apologies for the delay in responding to your lovely feedback, which you have kindly taken the time to share with us.

I am glad to hear that you received such professional and compassionate care from our staff and it will be my pleasure to share your kind comments to the wider Team in the Department. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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