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"All the 5 cs"

Within 5 minutes of talking to a staff member of this ward, I felt relief after my daughter was admitted to another mental health ward. I thought I had left her in prison, turned out. It was very close after making a few complaints. They decided the ward was not suitable for my daughter and got her transferred I was worried that this new ward would be the same or even worse, but I was wrong. I feel my daughter is now in a safe and caring supportive system. I hope this continues.

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Responses

Response from Stephanie Pearson, Team Leader - Complaints and PALS, Sussex Partnership NHS Foundation Trust 4 months ago
Stephanie Pearson
Team Leader - Complaints and PALS,
Sussex Partnership NHS Foundation Trust
Submitted on 03/01/2024 at 10:35
Published on Care Opinion at 10:35


Thank you for taking time to share your experience. We are sorry this was not more positive.

If you would like to raise this as a concern or complaint please contact our Complaints and PALS Team on 0300 304 2198 or via email: PALS@spft.nhs.uk

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