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The cups of tea and dippy biscuits well brilliant too

Posted By Ray234

"The cups of tea and dippy biscuits well brilliant too"

About: New Stobhill Hospital / Day Surgery

(as the patient),

Spent a few hours in the unit having a wee procedure.

Would like to say a big thanks to all staff for making a stressful day less stressful.

PS...The cups of tea and dippy biscuits well brilliant too.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 22/12/2023 at 12:16
Published on Care Opinion at 12:16

picture of Kevin Torbet

Dear Ray234

Thank you so much for taking the time to tell us about your experience of attending the Day Surgery Unit of the New Stobhill Hopsital.

I was very pleased to hear staff made you feel welcomed into the Unit and your procedure went well.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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Response from Aimee MacPhail, Waiting list coordinator, Urology Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 4 months ago
Aimee MacPhail
Waiting list coordinator, Urology Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Submitted on 28/12/2023 at 10:14
Published on Care Opinion at 10:14

Dear Ray234,

Firstly thank you for sharing your story on Care Opinion, your feedback is invaluable to our staff. I am delighted to hear that the staff managed to make your day less stressful as it can be a worrying time waiting for your procedure. I am glad to hear that the cups of tea and dippy biscuits were brilliant too.

I have passed this feedback on to the staff who will be delighted to hear how well visit at Day Surgery went.

Wishing you a speedy recovery,

Aimee

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