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"I hope you too, remember experiences like mine"

About: Royal Infirmary of Edinburgh at Little France / General Surgery

(as a relative),

Too often the media appear to focus on the negatvity of the NHS due to underfunding and lack of staff resources. The stories of NHS staff who, daily, carry on despite these conditions, are scarce therefore I need to share my story about my Partner's care in Ward 106/7 of the RIE.

On admission, because of media reports of the state of the NHS, I thought he's 77, has a diagnosis of Alzheimer's they will have no option but to prioritise. How wrong I was.  From the moment he was admitted, as an emergency, his care was outstanding. As initial treatment was not effective, there was no choice but to undergo emergency laparoscopic surgery. The skills of the surgeon and the theatre team enabled him to return to the ward rather than the expected High Dependency Unit.

Despite positive signs that he was making a recovery from his operation, he suffered the complication of aspiration pneumonia which is sadly often fatal in the elderly. Every single one of the team, in every role, in Ward 106/7 treated him with care and compassion during his 3 week stay doing absolutely everything possible to save his life and provide all that he needed. When it became apparent that he was not going to survive, they wrapped themselves round both of us, treating us like family. I felt held and supported throughout his end of life care while I faced the inevitable loss of my much loved lifetime Partner.

I will never forget this and the memory of their care, compassion and kindness during this extremely distressing time will remain with me forever. I can never thank them enough. I hope you too, remember experiences like mine when you hear the often reported negativity of the NHS that their dedicated staff, despite this, carry on, without complaint, to give the excellent standard of care expected of them.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 4 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 20/12/2023 at 09:50
Published on Care Opinion at 09:50


picture of Michelle Jack

I would like to thank you so much for taking the time out to write to us and give us this feedback. This must have been a very difficult and sad time for you all and I am thankful we managed to make this as easy as it could be for you both. I will make sure the team see this and they too will be thankful to you.

Please take care of yourself.

Many thanks again.

Michelle

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Response from Shaun Robertson, Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh, NHS Lothian 4 months ago
Shaun Robertson
Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 20/12/2023 at 10:03
Published on Care Opinion at 10:03


Dear SylvF,

Thank you for taking the time to share your experience in relation to the care of your late partner, for which I offer my sincere condolences.

I was so pleased to learn of the compassion and kindness that both you and your partner received whilst being cared for by the surgical teams within the Royal Infirmary. I will ensure that the teams which you mention in your feedback are shared with them - I know that they will feel a great sense of pride to learn that the memory of their care will stay with you.

Sincerest thanks and best wishes,

Shaun

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